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Import-Export Compliance Planner

Job ID 24-538 Category Operations Posted Apr. 23, 2024

Who We Are  

At Lindt, we are a global fast-growing consumer goods company, enchanting the world with premium chocolate. We are driven by our passion for excellence and go the extra mile ensuring that every Lindt experience is nothing short of exceptional. Our collective efforts are geared towards making a positive impact, not only in the world of premium chocolate but also in the lives of our employees, customers, and communities. Our company embraces a culture defined by the core values of Excellence, Innovation, Entrepreneurship, Responsibility, and Collaboration, fostering a dynamic and collaborative environment where these principles drive our success.

Position Purpose:

The import/Export Compliance Planner being a member of the Supply Planning team is responsible for managing the logistical plans and providing visibility to all international shipments; assisting with all import/export licensing activities, compliance with all US trade regulations including, but not limited to, U.S. Customs and FDA regulations. The role also develops and maintains the company’s import/export requirements and controls in the following areas: classification, valuation, quantity, origin declaration, documentation, ongoing process maintenance and other areas as identified below.  The individual works with 3rd parties related to U.S. government agency issues and internally to ensure alignment with global trade initiatives for all import/export products.

This is a hybrid role that requires three days per week in our Stratham, NH corporate office.

Essential Job Functions & Responsibilities:

Trade Compliance Assurance

  • Evaluate compliance compatibility level for new incoming products and classify raw materials, finished goods, packaging components, and equipment to determine importability while also assigning HTSUS, FDA Product Code and, when necessary, Schedule B; as well as any license requirements.
  • Manage and provide communication and paperwork for all FDA notification, custom audits and investigations request; monitor audit status until final disposition is reported and communicate status to internal departments as needed.
  • Act as a liaison to facilitate necessary documentation via Customs brokers and freight forwarders for submittal to U.S. government agencies

Process Compliance Planning

  • Proactively review of U.S. import/export regulation changes to determine impacts on Lindt (USA); maintain proper record retention in accordance with government import/export regulations.  Work with international vendors and affiliates to ensure import/export certificates and supporting documentation are in place.
  • Develop, analyze and audit processes, standard operating procedures and reference materials related to import/export standards in the Shipping, Receiving, QA and Warehouse departments, to ensure proper implementation and administration of compliance procedures.
  • Develop, implement, and update U.S. Government Regulation guidelines and regulatory materials to necessary company personnel including worldwide customer screening (Denied Parties Listing), audits, training, documentation and record keeping.
  • Directly support import/export planners with accurate shipment information such as arrival, departure, freight and export documentation

Import/Export Planning

  • Analyze and accurately monitor all incoming international shipment status (delivery, custom clearance, detention and demurrage calculation and charges) in conjunction with the third party freight company.  Review incoming volume while assessing constraints and conduct a weekly meeting with respective warehouses.
  • Receive and audit all import invoices to support Account Payable for vendor invoice and billing discrepancies.
  • Lead contact for special shipment needs to ensure best on-time product delivery and process owner of all insurance claims, report updates to internal stakeholders.
  • Directly support import/export planners in their roles, including order processing and leading continuous improvement projects.

Qualifications & Requirements:


  • 3-5 years of international shipping experience
  • Experienced with international trade compliance, customs brokerage
  • Working experience with U.S. Government agencies such as FDA, CBP or USDA

Skills & Knowledge:

  • Demonstrated proficiency with supply chain
  • Knowledge of warehouse practices and processes
  • Skilled in transportation carrier relationship and lane rate analysis
  • Can conduct root cause analysis


  • Bachelors degree required (preferred in International Supply Chain)

Other Requirements:

  • Preferred items:
    • APICS certification
    • License custom broker/training
  • Certified U.S. Export Compliance Officer
  • Travel 5%

Total Rewards:

Compensation Range: $65,000 – $83,000

To learn more about our benefits visit

Lindt USA’s salary range reflects market rates based on our size, revenue, and location. Starting pay is determined using a wide range of factors including, but not limited to, job-related skills, knowledge, and experience as well as market conditions. A bonus and/or long-term incentive may be included as part of this compensation package.

Lindt and Sprüngli is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.  Applicants for this position must successfully pass a background screening and may be required to pass drug screenings as well.

If you are looking to join a winning team and fast-track your career, contact us!

Join us in our journey of excellence, impact, and growth #LifeAtLindt


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