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Why Lindt? …Because here I make a difference and that’s sweet. Colin Richard, Assistant Store Manager and Victoria Stanek, Chocolate Advisor
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Assistant Store Manager

New York, New York

Job ID: 17-460

Overview

At Lindt USA, we value our Retail Team’s commitment to providing every customer that walks into one of our Lindt Chocolate Shops a premium and unforgettable experience. From the smile on their face to the smooth melting Lindor Truffle sample they provide, every Retail Team Employee has the opportunity to make a lasting impression on our guests. If you love working in a fast-paced, customer-focused, retail environment, and share our passion for delivering a premium chocolate experience, we’d love to hear from you. We offer both part-time and full-time opportunities for retail professionals in all phases of their careers.

  • Part-time/Full-time
  • Level: Mid
  • Travel: No
Glassdoor Rating: 72%

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Success Profile

What makes a successful Retail Sales Associate at Lindt? Check out the top traits we’re looking for and see if you have the right mix. Additional related traits listed below.

  • Positive 10
  • Personable 10
  • Problem-solver 9
  • Self-starter 9
  • Multi-tasker: 8
  • Results-driven 8

Additonal Traits

  • Team Player
  • Confident
  • Compassionate
  • Adaptive
  • Flexible
  • Independent
  • Patient
  • Collaborative

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I like working at Lindt because we have direct partnerships between our stores, field leadership, and our home office, which I have not experienced anywhere else in the retail industry.

Jenn G., Retail District Manager

Benefits

  • Employee assistance program

    Our Employee Assistance Program is available 24/7 to all Lindt employees to help them, and those in their household, manage life issues that can interefere with job performance and personal well-being.

  • 401K

    Every employee who is 21+ is eligible to enroll; 100% company match up to 3% ( and 50% match on employee contributions over 3% but not more than 5%.) Immediately vested.

  • 50% Employee Discount

    All Lindt employees receive 50% off regularly priced merchandise at all Lindt Chocolate Shop locations.

  • Healthcare

    All employees are offered vision coverage; Full-time employees also receive additional healthcare options.

  • Growth Opportunities

    Opportunities to grow your career within our retail stores, retail leadership, and corporate teams.

  • Freedom

    The ability to innovate, ask "what if,"and try new solutions without fear of failure.

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Responsibilities

Key Accountabilities

The individual in this position is responsible for assisting the Store Manager with achieving and/or exceeding the store's sales plan, while insuring profitable store operations and performing all functions necessary to provide superior customer service. This includes the appropriate control, management and/or development of all resources including store personnel, merchandise, cash and budget, and facilities. The Assistant Store Manager assumes supervisory responsibility in the Manager's absence.

Sales

Ensure store meets or exceeds weekly, monthly, annual sales plan and consistently contributes to the district's sales plan achievement.

  • Solid understanding of sales mission and ability to communicate mission effectively in actionable terms to staff.
  • Help to develop and motivate staff to improve individual commitment and encourage staff to meet sales goals (including ADS, UPT, conversion and other key performance indicators) and external sales opportunities.
  • Model Lindt standards through everyday activities (4 Moments of Influence, dress code, up-selling, commitment, passion, sales focus, drive).
  • Assist the Store Manager with identifying and executing external sales opportunities to include, but not limited to, business-to-business contacts and outside sales networking; develop special order business.
  • Monitor stock levels are in accordance with trends to insure stock levels are compatible with sales demands and Quality Assurance guidelines and to avoid out of stocks/overstocks/dated product.

Staff Development

Support Store Manager with hiring, managing and developing store personnel according to Lindt & Sprüngli guidelines and standards in order to ensure a knowledgeable, friendly, well-trained staff.

  • Assist with recruiting qualified individuals for open positions.
  • Proactively and effectively network to provide viable candidates for the store and district.
  • Help to train staff to company standards, ensuring daily operations and sales are achieved.
  • Assist with training and developing staff sales techniques, insuring expert product knowledge is consistently demonstrated and the brand is accurately represented to the customer.
  • Escalate issues to Store Manager and Retail District Manager in an effective and timely manner.

Operational Controls

Ensure store meets or exceeds company standards for operational controls.

  • Inventory Control/Shrink
  • Cash Management (POS, Paperwork, logs, policies & procedures)
  • Comply with all Quality Assurance policies & procedures
  • Maintain store cleanliness

Requirements

Position Qualifications

Skills & Knowledge

  • Proven sales background; preferably in a specialty environment.
  • Demonstrated selling skills; working knowledge of outreach and corporate selling programs a plus.
  • Knowledge of effective recruiting sources and techniques.
  • Demonstrated success in a supervisory role.
  • Basic math and/or accounting skills.

Experience Required

  • Retail (Specialty preferred) or Hospitality background.
  • Minimum 1 year of Management experience.
  • Prior experience with computerized POS system.

Education Required

  • High School Diploma (Required) / Associates Degree (Preferred)

Other Requirements

  • Shift work to include nights, weekends (Saturday and Sunday) and Holiday's
  • Regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 35 pounds, occasionally lift and/or move up to 50 pounds.
  • Ability to climb, balance, stoop, kneel, crouch and reach with arms.

 It is impossible to list every requirement for, or responsibility of, any position. Similarly we cannot identify all the skills a position may require since job responsibilities and the Company's needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

Lindt and Sprüngli is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability or veteran status.

Applicants for this position must successfully pass a background screening and may be required to pass drug screenings as well.

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